Feature: Working with Turkeys

 

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PERIODICAL - 2nd issue Aug 2011

Issue No: 201143

 

 

Veteran Voice.info

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Working with Turkeys

Perry Grey - Chief Editor VVi

VVi 10 Aug 2011 db per

This article may ruffle some feathers, but that is the intent.  The full quote is as follows:

 

“It is hard to soar with the eagles when you work with a bunch of turkeys.”

 

You may have seen this in offices as it is a popular quote alone or in a cartoon.  It is rather appropriate given the long standing conflict between the Veterans Community and the federal government.  As members of the CF and RCMP, we are told to be proud of our service and sacrifice as ours are noble professions.  Yet it is hard to feel patriotism given the lacklustre support from the federal government, particularly VAC.  This department is not the only organisation that could be associated with the above mentioned turkeys as some of the veterans groups and the Office of the Veterans Ombudsman (OVO) have also been negligent in advocating for Veterans despite their joint obligations to treat the Veterans Community with dignity and respect. 

 

There are quite a few veterans organisations but none of them truly represent the majority of the Veterans Community.  The two most important are the the Royal Canadian Legion (RCL) and the Royal Canadian Mounted Police Veterans Association (RCMPVA).  There are plenty of other groups of which Veterans are members and that represent the Veterans Community:

 

  • Korea Veterans Association of Canada 

  • Veterans of Canada.ca

  • Canadian Peacekeeping Veterans Association

  • Canadian Army Veteran Motorcycle Units

  • Army, Navy & Air Force Veterans in Canada Association

  • Royal Canadian Naval Association

  • Canadian Association of Veterans in United Nations Peacekeeping

  • Canadian Veterans Advocacy

  • Gulf War Veterans Association of Canada

  • National Council of Veteran Associations

  • NATO Veterans Organization of Canada

  • Veterans UN-NATO Canada

  • regimental and branch associations

 

So I shall address some of the issues that make VAC, OVO and some Veterans group, such as the RCL, seem like a bunch of turkeys instead of eagles.  The three organisations have played a role in depriving the Veterans Community of its democratic rights and their collaboration behind closed doors continues to put nails in the coffin of Veterans rights.  It is only in recent years that public awareness of the problems has been significantly increased, but not necessarily by these three organisations, which seem content to do everything behind closed doors and thus avoid any public scrutiny and more importantly public criticism.

 

 All that is necessary for the triumph of evil is that good men do nothing. Edmund Burke

 

 

RCL

 

The RCL has done a lot of good work for Veterans and other Canadians.  Its service officers and other members have helped many Veterans on a case by case basis; however, its strategic role has been limited.  It has not ensured that all Veterans and their families are treated fairly in accordance with the democratic principles (moral, ethical and legal) of Canada.  Probably its single greatest mistake was its support for the New Veterans Charter.  Along with five other groups selected by VAC, the RCL was invited to participate in a publicity campaign for the NVC.  None of these groups was allowed to analyse the charter nor were they given a copy of the draft NVC.  Instead they trusted that VAC would honour its commitment to make the NVC “living legislation”.  What should have been done was discussed in a statement posted on the RCL Ontario Command website:

 

Original Statement Posted to RCL Ontario Commend website 

(Also see VVi 2006 Archives...)

Comments to our members on the New Veterans Charter

 

Introduction

 

Several of our members and service officers have asked Ontario Command to provide information on the New Veterans Charter (NVC) and our perspective on the charter. The NVC was implemented on April 3, 2006 and introduces a number of new wellness-based programs for eligible modern day veterans and some additional assistance for eligible family members. The NVC was introduced on the basis of cost neutrality which required that the new programs had to be developed from within the framework of the existing funding.  This no doubt presented considerable challenges in the development of the new legislation as the funding for new programs would require sacrifices from within the existing benefit system.

 

Background

 

The Dominion Command of The Royal Canadian Legion has recently issued a policy statement on the NVC, which the reader can find under SB/New Veterans Charter on www.legion.ca. The new programs that have been introduced with the new charter are also outlined on this same website and on the VAC website at www.vac-acc.gc.ca.

 

Comments on the Process

 

While the Dominion Command Legion policy statement refers to extensive and comprehensive collaborations between the RCL and other organizations in the development of this major legislation, the Legion’s provincial commands, their service officers and their veterans services committees had no meaningful opportunity to understand or participate in the debate on the new charter and the ‘trade-offs’ that had to be made to fund the new benefits. In fact, there has been no organizational debate within the various levels of the Legion on the costs of this legislation.  The full details of the NVC were released to the provincial commands only after the legislation had been fast-tracked through parliament and the senate. As a gesture of inclusion, the provincial commands and their service officers were later invited to comment on the regulations but by then the dye was substantially cast and there was little appreciation for questions regarding the trade-offs. Ontario Command regrets that the extensive and comprehensive multi-lateral consultations on the NVC did not in any meaningful way include the provincial commands and their experienced service officers, who have worked in the field for many years. According to the latest statistics issued by Dominion Command, our service officers prepared 49% of the Legion pension applications going forward in the last four quarters and participated in 75% of Legion reviews. Given the opportunity to debate the pros and cons of this legislation, we might have asked:

 

1.   How much will the government save by eliminating the automatic pension paid to a spouse when a veteran dies of his non-pensioned condition and what proportion of those savings will now be allocated to those same widows and widowers from the new benefits?

2.   Are multi-year projections available which show how the cost neutrality was achieved on a per program basis? Have the savings on the expenditures that have been eliminated been identified separately and have the costs for each new program introduced been similarly identified?   Since lump sum payments have replaced lifetime pensions, the multi-year projections would need to cover several decades to be meaningful. 

3.   If the program is needs-based, why is there no recognition of a spouse and dependants in the disability award or the earnings loss benefits?

4.   If the program is needs-based, why is the widow of a private who is killed in Afghanistan entitled to less earnings loss income than the widow of a more senior member or officer when they both have 2 children, given that salary ( which generally increases with rank) had no standing under the former legislation?

5.   Given the haste with which this legislation was passed, did the members of parliament and the members of the senate engage in any detailed and meaningful analysis of the costs (lost benefits) and benefits of the new charter? Did they understand the impact of dividing the pension benefits into non-economic and economic awards, the impact of the offsets against the earnings loss income and how taxation and lost indexing will affect the net benefits over the lifetime of a recipient? Did they understand the full impacts of the NVC when introduced in tandem with the revised Table of Disabilities?

6.   Did these same members of parliament and members of the senate understand that some veterans will surely exhaust their benefits before their life is spent whereas under the former system there was a guaranteed non-taxable income for life?

 

Recommendations

 

Ontario Command feels that the process for introducing this major and very complex legislation was flawed and that it has been misleading to portray extensive and widespread scrutiny. Debate and analysis that should have occurred within the House of Commons and the Senate did not occur because the members were largely unaware that there was any downside to this bill and wanted to rush the legislation through for fear the government would fall.

 

In good conscience, Ontario Command must stand in support of the small group of disabled veterans who have repeatedly asked for a period of public analysis, debate and sober reflection on the NVC. The legislation has been very positively promoted and hopefully will stand the test of greater scrutiny. If it does not, we can make our collective voices known.

 

Policy Development

 

Ontario Command recommends that policy development on veterans’ issues within the Legion should not occur in isolation of the other levels of the organization and that it should be mandatory that the other levels have input into the policies that are announced.

 

Ombudsman

 

While it is true that members have access to representation at no cost and that there are multiple levels of redress within the disability pension and award system, we support an Ombudsman in all affairs related to veterans.  The Ombudsman would serve as the point of last resort for members to challenge systemic injustices and bureaucratic intransigence. While, the Legion has traditionally served as an advocate for veterans, it lacks the jurisdictional reach and powers of the Ombudsman. We see no reason why the separate accountability between the Canadian Forces and Veterans Affairs Canada would be compromised if the current DND Ombudsman’s mandate was expanded to include veterans served by VAC. The infrastructure and the competencies already exist within the office of the current DND Ombudsman.

 

Lump sum payment

 

We believe that all applicants should be offered the choice of a lump sum payment or a monthly pension, equivalent to the pension paid under the former legislation; and where there are indications of psychological instability, we feel the member should be placed on the monthly pension until he is deemed capable of making a choice.

 

Conclusion

 

The old saying that the Lord giveth and the Lord taketh away applies to the NVC.  Peter has paid for Paul and collectively we need to publicly air the advantages and the drawbacks associated with the new benefit programs. We owe that to the men and women who serve. The old benefit system undoubtedly required improvements as it did not provide an easy transition into civilian life for many disabled veterans, but it had its strengths. There has been considerable ‘gutting’ of the benefits provided under the former legislation that Ontario Command feels warrants broader and more detailed public examination to determine if the NVC is indeed worthy of the sacrifices that have been made.

 

Notwithstanding our concerns, we urge all modern day veterans who have medical and vocational needs to contact VAC to learn about these new benefits and to determine if they might qualify for any of the new programs. We also encourage service officers and benefit recipients under the new charter to let us know in writing how well the new programs meet their needs and where improvements can be made. 

 

This statement was quickly removed from the website.  In my opinion it was a mistake because the RCL and the other five groups should have conducted a thorough review of the draft NVC.  After all it is one of the most important roles that Veterans groups can perform on behalf of the Veterans Community.  The RCL certainly considers it to be so based on its website:

 

Since inception in 1926, Legion strives to secure adequate pensions and benefits for veterans and their dependants, dealing directly with Federal Government.

 

The replacement of a life long pension with a lump sum should have been rejected based on this principle alone. Why has the RCL failed to address this major problem?

 

I think that the RCL was more interested in fostering good relations with VAC than in serving the Veterans Community. 

 

Legion continues pressure on the federal government to improve benefits for those who serve and have served as their needs change.

 

It is obviously failing to be effective in achieving this objective! Probably because of its relationship with VAC:

 

Relationship with Veterans Affairs Canada has been very collaborative and productive

 

It would make more sense to be less collaborative in order to be more productive!     

 

According to the RCL website:

 

Legion is non-profit, dues-supported, no financial assistance from any outside agency.

 

This is contradicted by statements that the federal government gives monies to the RCL.  Is one of the reasons that the RCL prefers to collaborate with VAC, so that it can continue to receive federal support? Or is that the RCL is concerned that it will lose employment opportunities within VAC if it is too critical of VAC?

 

I would be more concerned with the declining membership than a few career opportunities.  The RCL may presume to represent the Veterans Community, but in reality its membership is only a minority of that community.  Of note, the RCL is not the oldest Veterans group either (The Army, Navy & Air Force Veterans in Canada Association  was formed in 1840).

 

That it is also one of the country's largest community service organizations with programs touching the lives of hundreds of thousands of ordinary citizens every year, is known to far fewer Canadians.

 

Why is it competing with other charitable groups?  Why is not every cent, nickel, dime, quarter and dollar benefiting the Veterans Community?  Is its main effort to help seniors and youth groups or Veterans?

 

The Legion's annual economic impact on communities exceeds $375 million

 

Yet how does this money benefit the Veterans Community?

 

$2.1 million direct support to needy veterans (.56%)

 

$56,300,000 for salaries (15%)

 

$11,300,000 to other charities and community projects (3%)

 

$18,900,000 for property services and taxes (maintaining RCL property) (5%)

 

The Legion has committed $259,000,000 to veterans’ and seniors’ housing projects and has 7,000 units in place (2006).

 

The bulk of the RCL annual budget is not defined and it can be assumed that much is spent on the housing projects (or not).  My math suggests that the RCL does not want to disclose how little is actually invested in the Veterans Community.  It could be doing a lot more, particularly for homeless Veterans and those in need of long term care.

 

I think that the RCL mission statement is too broad for an organisation supposedly serving the Veterans Community:

 

Our (RCL) mission is to serve veterans, which includes serving military and RCMP members and their families, (and) to promote remembrance and to serve our communities and our country.

 

I would delete everything after remembrance.  Supporting cadets, scouts and athletes is good but should not be priority operations, but they are.  There are many donations given outside of the Veterans Community and we should be asking why.

 

 

OVO

 

Guy Parent also seems more intent on collaborating with VAC rather than serving the Veterans Community.  He has done nothing significant to inspire confidence or demonstrate that he will achieve anything of value.  His long term objective is to identify 15 problems over the course of his five year term.  This will be his legacy.  This hardly seems worth the effort given that many of us can identify 15 problems in five minutes.

 

He willingly accepted the job without first demanding that VAC rectify many of the concerns expressed by his predecessor, Patrick Stogran, as well as other Veterans.  He remains a subordinate of the Minister of Veterans Affairs and lacks the independence of a true ombudsman.  He certainly is not on par with "Parliamentary Commissioners" (Lobbying, Information, Privacy).  He is not a intermediary between VAC and the Veterans Community, even if he is described as an impartial and independent officer.  His job should be to challenge systemic injustices and bureaucratic intransigence, and not be another compliant subordinate of VAC. 

 

I am not impressed by his adoption of one of the slogans of VVi – one veteran – for a number of reasons.  It highlights his lack of originality and it continues the insincerity of the department in which he is employed as 2005 was the Year of the Veteran (more aptly called the year that Veterans were further ripped off).  He also omits the important second part of the slogan – one charter.  Where the RCL and other Veterans groups failed to  secure adequate pensions and benefits for veterans and their dependants by meekly accepting the NVC, the ombudsman should be ensuring that he does succeed. 

 

As the publisher of VVi mentions frequently, the devil is in the details, and this is obvious in the words used by the OVO.  For example, its observation papers inform readers (not Veterans) about issues that may constitute unfair treatment of Veterans and their families.  There have been over 400 recommendations for changes to the NVC and only a handful have been considered by VAC.   This is one of the most obvious examples of bureaucratic intransigency within VAC in recent years and does not address the decades of intransigence during which VAC unfairly administered pensions and services prior to the NVC.  

 

The single biggest systemic injustice is the failure to secure equalities for the Veterans Community which is the reason for the  “one Veteran, one charter” campaign.   The discrepancies between older Veterans legislation and the NVC have been discussed in detail on this website as well as proposals for eliminating them.   I refer you to the comparison chart and the aide memoire (How To Repair The Social Contract Between Veterans And The Canadian Government) posted on this website.  By the way, the OVO received a draft copy of the aide memoire and suggested its official title.

 

"What VAC fails to acknowledge is that there is only one category of veterans, service members having voluntarily served in this country's military forces in time of war and peace, past, present and into the future." National Council of Veteran Associations (NCVA)  

 

"Whether active duty, retired, or reserve - is someone who, at one point in his/her life, signed a blank cheque made payable to "The People of Canada", for an amount up to and including my life."  VVi  

 

Until the federal government accepts this concept and ensures that the Veterans Community is treated fairly and equitably, the ombudsman and other organisations will have a very important role and responsibility as advocates.

 

The OVO was contacted by 10,000 people in 2010 and of these about 2,000 were complaints.  Were the remainder wrong numbers or did OVO deflect the callers to another organisation?  The latter is in keeping with the unofficial motto of VAC “deny, deflect and defer”. 

 

The ombudsman recently appointed his members of the OVO advisory committee.  I question the validity of yet another advisory group.  VAC has appointed several in recent times, but failed to heed the advice.  The ombudsman did not meet with the original membership of the OVO advisory committee to my knowledge and it is unclear what role the new members will play in providing advice.     VAC invited advisors to a meeting in Ottawa on 14 June 2011, but it seemed more like an opportunity for the newly appointed Minister of Veterans Affairs, the Honourable Steven Blaney, to participate in a public relations event.  One of the reasons for this meeting was to discuss the formation of a stakeholder committee.  Was it necessary to have another meeting to consider the formation of another irrelevant committee?

 

Absent from the meeting of 14 June were stakeholders representing those most likely to be (dis)enfranchised by the NVC, namely the Veterans of that not so peaceful mission in Afghanistan.

 

One of the most obvious examples of an inefficient, but busy, bureaucracy is the formation of committees that meet to talk.  It is not important to actually be productive, but rather create the impression that something is being done.  This should be anathema to Veterans because of our service and training.  Problem solving was one of the most important roles for the CF and the RCMP.  And yet VAC has repeatedly ignored committees such as its own Special Needs Advisory Group and the New Veterans Charter Advisory Group.  VAC even dismissed the group which was created to review the NVC before its report was reviewed!

 

There is a big difference between listening to advice and heeding it.  VAC may be good at listening, but fails to heed.  Just another example of bureaucratic intransigency that the ombudsman should be addressing.

 

The ombudsman was very clear about his intentions in his first blog entry:

 

someone has to ensure that the debt owed to those who serve is repaid in a fair and equitable manner. From now on, that task falls to me.  I have accepted the responsibility and I expect to follow through with it.

 

He did not want to be compared with his predecessor, unfortunately comparisons will be likely.  The first ombudsman believed that he was dismissed or fired because he was an outspoken critic of VAC.  If Guy Parent does not continue this trend, then he will be unfairly compared. 

 

His own comments should be an indication that he does not understand the basic problems.  Here is another quote from a blog entry on Bill C-55, the Enhanced New Veterans Charter Act:

 

There are those who believe that the bill should have included more comprehensive amendments, and I respect this point of view. As for the idea that we should throw out the Charter and begin anew, the number and nature of complaints received by the Office of the Veterans Ombudsman since 2007, does not suggest that we need to start over.

 

C-55 did not address the 400 plus recommendations concerning the NVC.  The ombudsman endorses the one Veteran principle, but not the need for one charter.  This means to me that he does not support equality within the Veterans Community.  Therefore he is content to let Veterans be segregated into war service, peacetime and other categories.

 

These are not examples of minor differences in opinion, but rather major doctrinal disagreements.  The NVC is flawed and C-55 did not remedied much, but more importantly VAC is not being criticised for its failure to provide adequate pensions and benefits by the one person who should be the most important advocate of the Veterans Community.

 

Guy Parent can make a difference and one option is to meet regularly and frequently with members of the Veterans Community.  Not everything can be achieved by small select groups that work behind closed doors.

 

 

VAC

 

This is one federal department that has made an art form of going through the motions rather than providing adequate services.  It has used smoke and mirrors, dog and pony shows, and other meaningless things to create the illusion that it serves the Veterans Community and Canada.   It points to committees and meetings with representatives of the Veterans Community as examples of its willingness to collaborate with stakeholders, and then ignores most of what might be considered the products of such endeavours.

 

The latest travesties included C-55 and the announcement that $2 billion will be allocated in the future.  As has become all too obvious, any analysis proves that there is little of substance and even less original thought.   Yet repeatedly the Veterans groups and the OVO continue to participate in the farcical proceedings orchestrated by VAC.

 

The typical strategy is to invite each newly created advocacy group to join the latest version of the meaningless committee and then announce that it has continued to respond to the needs and wants of the Veterans Community.  Part of this strategy is to ensure compliance by requiring participants to sign non-disclosure agreements, but not let anyone have a personal copy.  This serves two insidious purposes: nobody can discuss what transpires and nobody has any evidence of what can or can not be discussed.  What is so sensitive about VAC that it must be protected as part of national security?

 

Given that federal legislation is only analysed by a few people, and more importantly fewer politicians, VAC uses this strategy to ensure that stakeholders can not do much to influence policy and procedures. 

 

It is only by drawing public attention to the plight of homeless Veterans, those in need of long term care facilities and other issues that Canadians are educated about the systemic problems. Too often it is the efforts of one person or a small group that truly highlight the sad state.  It is baffling why the larger groups that can pay for advertising and use the media effectively are reluctant to do so.  There is interest in attending VAC events and being in pictures with politicians and VAC officials, but much less support for public rallies and protests that criticise VAC and the federal government.  It was even difficult to organise national events to mark the end of the active mission in Afghanistan (and it is unlikely that it will be celebrated along with 11 November, VE and VJ events).   Why do Veterans have to resort to hunger strikes, lawsuits and other extreme acts to get the benefits and services that should be easily accessible from a supportive government on behalf of a grateful nation?

 

I saw a good quote on a bumper sticker:

 

Dissent Is What Rescues Democracy From A Quiet Death Behind Closed Doors. Molly Ivins

 

Hopefully you will remember this and join the national protest on 5 November and every other day.  There are over 800,000 Veterans of the CF, the RCMP and related services plus their families who comprise the Veterans Community.  We do not have to limit our advocacy efforts to those hand picked by VAC to represent us.  We are our own best representatives and just by participating we can demonstrate our discontent.  Our dissent can rescue democracy from a quiet death behind the closed doors of VAC.  You can start by celebrating Afghanistan Veterans Appreciation Day on Sunday, 14 August.

 

Be an eagle and do not let some turkey decide what is fair and equitable for you.

 

We can all make a difference, even if it is with small gestures and acts.  When we are young, we believe that we can often do anything and this makes us fearless; as we get older, we can become fearful.  Find that which motivates you and use it to help to make a difference. 

 

"Courage doesn't always roar. Sometimes courage is the little voice at the end of the day that says I'll try again tomorrow. " Mary Anne Radmacher

 

The mark of the immature man is that he wants to die nobly for a cause, while the mark of a mature man is that he wants to live humbly for one."  Wilhelm Stekel

 

If you think that you can not make a difference, then just remember this Scottish proverb:

Twelve highlanders and a bagpipe make a rebellion.”

 

One Veteran, one charter.

 

 

Post Script 

 

I do not understand why it is difficult for the federal government to realise that it acted unlawfully in the development and approval of the NVC.  It is also baffling why the federal government permits a multitude of standards with regards to associated issues such as the clawback of SISIP and other financial benefits.  

 

Maybe a lawyer can properly explain why all Veterans are not entitled to the same benefits and services.  Hopefully, the same lawyer can also include discussion of why Veterans are not entitled to the same standards as other members of the federal government and the public service.  My reading of the Charter of Rights and Freedoms indicates that there should not be any significant discrepancies.  But then the CF and the RCMP are supposed to defend Canadian democracy, not practice it.


 

From the Charter of Rights and Freedoms

 

Equality Rights 

Equality before and under law and equal protection and benefit of law

15. (1) Every individual is equal before and under the law and has the right to the equal protection and equal benefit of the law without discrimination and, in particular, without discrimination based on race, national or ethnic origin, colour, religion, sex, age or mental or physical disability.

Affirmative action programs

(2) Subsection (1) does not preclude any law, program or activity that has as its object the amelioration of conditions of disadvantaged individuals or groups including those that are disadvantaged because of race, national or ethnic origin, colour, religion, sex, age or mental or physical disability.(84)

 

(Perry Gray is a military veteran, having served 26 years in the CF Land Force (Army). He has been the Chief Editor of VeteranVoice.info since 2003.)

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Veteran's Aide Memoire

How To Repair The Social Contract Between Veterans And The Canadian Government

The Veteran's Aide Memoire may be found at https://veteranvoice.info/archive/aide_memoire/Vet_Aide_Memoire.pdf .

As stated within the Aide Memoire: 

"This Aide Memoire is strictly to be used as a guide for ALL veterans. It is a ‘field’ manual for veterans’ quick access to the outstanding issues.

Inclusiveness. This Aide Memoire is not all-inclusive. Rather, it lists some of the major outstanding issues that need to be corrected. There are many other issues not listed, dealing with mechanisms and processes that would have to be incorporated in any satisfaction of issues."

The Aide Memoire looks at many of the continuing veterans' issues as a bundle. In essence, it serves as a tool to help veterans to recognize and understand the issues with referred, additional research, proposing solutions to the issues as an integrated package.

The Aide Memoire is available to all veterans, veteran organizations, and public veteran departments and offices. The Aide Memoire is not copy-righted and is available for use as seen fit.

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Periodical 201142 Correction

Reference, Periodical Aug 201142, Canadian Veterans National Day of Protest 04-05 November 2011, 1100hrs, a number of the VVi Periodical emailed distribution packages had an incorrect url/link. The Link to the previous VVi Periodical Issue 201142 is:

* https://veteranvoice.info/archive/periodicals/Periodical_11Aug.htm *

 

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